What sizes of Tourni-Cot are available? Can I buy a box with mixed sizes? +
We carry small, medium, large and extra-large sizes of Tourni-Cots. Each order of Tourni-Cots from Mar-Med comes in a box of 20 single size or mixed units. Mixed boxes come with 5 of each size, unless a custom mix is requested directly from Mar-Med. Distributors may not fill custom mixed boxes.
What is the minimum order size? +
Mar-Med sells the Tourni-Cot by the box of 20 units. The minimum order is 1 box. Some distributors may offer the Tourni-Cot by the individual unit. Samples are available from Mar-Med upon request.
What method(s) of shipping do you use? +
We use UPS, FedEx, USPS, DHL or other services on request. By default we ship using UPS ground service, but second day air, and next day air shipping are available. We can bill shipping directly to your account, or prepay and add shipping based on our regular contract service price. The price of shipping is dependent on the size of your order, the location that the order is shipped to and the speed that you want it shipped. Shipping international orders varies based customer request and location. Drop shipping is available without additional charge.
How do we place an order? Can we order online? +
You can place orders by either phone, fax or email. Our phone number is: 1-800-369-3434 (toll free) or you can call locally at (616) 454-3000. Our fax number is: (616) 459-5119. We also accept purchase orders via email. In order to insure that we do not receive spam emails, you must make direct contact with us before we will provide you our ordering email address. If you would like to begin placing orders via email, please contact us by phone, fax or by sending us an email though our "contact us" webpage.
Can we buy from Mar-Med Co. directly, or do we need to go through a distributor? +
Mar-Med sells our products directly to hospitals and clinics, and through most major US distributors, including Owens & Minor, McKesson, Cardinal Health, Henry Schein, and more. Purchase accounts can be established with us by phone, email or fax. International distributors are also available in the UK, Continental Europe, Canada, and many other countries. Please contact us if you have questions about the availability of our products.
What is your return/exchange policy? +
We allow returns or exchanges of any unused products that are in as new condition. There is no restocking fee associated with a return. To schedule a return, simply give us a call and we will provide a Return Authorization (RA) number. Upon our receipt of the returned items, we will provide you credit for the price of your purchase. In limited circumstances, we can also provide a refund for your returned items.
What's the difference between Mar-Med Co. and Mar-Med Inc? +
We are Mar-Med Co, of Grand Rapids, MI. We are not associated with Mar-Med Inc. in Cleveland, OH. It is common for customers to confuse our two companies. Mar-Med Inc. primarily supplies bone saws and vacuum devices. If you are looking for Mar-Med Inc, their contact information can be found at http://www.mar-med.com/
Can we distribute your products? +
Yes, Mar-Med is always looking for new distributors in the USA and where we do not have exclusive agreements internationally. Please feel free to contact us about an arrangement and pricing for distribution of Mar-Med products.